Showing posts with label Guest Service. Show all posts
Showing posts with label Guest Service. Show all posts

Wednesday, May 21, 2014

Déjà vu - 12 Meter Charters Wins Certificate of Excellence from TripAdvisor!




For the second year in a row, 12 Meter Charters has been awarded the Certificate of Excellence from TripAdvisor.  This award places 12 Meter Charters in the top-performing 10% of all businesses worldwide on TripAdvisor and is given to businesses that consistently earn high ratings from TripAdvisor travelers.  

Congratulations to our fabulous crew!  Thank you to our wonderful clients, supporters and friends for sailing with us!  We look forward to welcoming you aboard this season. 





Not sure what all the hype is about? Join 12 Meter Charters for a sail! We offer sailing options in Newport for groups of one to over 300 guests.  Here are just a few of the great events 12 Meter Charters offers:





Saturday, May 17, 2014

What Our Guests are Saying!

Check out 12 Meter Charters' latest review on TripAdvisor!

“Great experience off Newport!”
5 of 5 STARS 
Reviewed May 15, 2014 

This photo of 12 Meter Charters is courtesy of TripAdvisor.

"Great weather and calm seas contributed to the wonderful experience on board Heritage yesterday! All five of us had a terrific time out on the water! This boat is built for speed and not for comfort, so be prepared to move around to accommodate the crew movements and rigging changes. 

Definitely recommended for anyone that has that unfulfilled America's Cup dream. All of us had a chance to "man the helm"! Boat is 70,000lbs of sailing machine! Captain and Crew were very helpful with all aspects of the cruise. Hoisting the main sail is definitely not for the out of shape! The first few hoists were deceptively easy, then the going got HEAVIER and HEAVIER! Oh man, was I glad when they started using the winch!!! :)

Again, please keep in mind this boat was built for speed and not for comfort, but is definitely an excellent experience for anyone with dreams of being the Skipper of an America's Cup boat!"

For more customer reviews of 12 Meter Charters visit TripAdvisor!


Wednesday, June 5, 2013

12 Meter Sailing - What our Guests are Saying!

"Our captain was extremely friendly and knowledgeable. Our crew were also able to answer any and all of our questions. They made it more enjoyable when we helped with raising and lowering the sails. The boat was in great condition and there was plenty of room for the 15 people on board. We ere so impressed with your services that we as a family plan on doing this every year for a family reunion."



Friday, May 24, 2013

12 Meter Charters Wins Certificate of Excellence from TripAdvisor!



This award places 12 Meter Charters in the top-performing 10% of all businesses worldwide on TripAdvisor and is given to businesses that consistently earn high ratings from TripAdvisor travelers.  

Congratulations to our fabulous crew!  Thank you to our wonderful clients, supporters and friends for sailing with us!  We look forward to welcoming you aboard this season.  


Friday, June 15, 2012

What our Guests are Saying!

"Excellent sail; could not have been better! Easy to book and confirm reservation. Wonderful instructions as to where to meet, etc. Loved the action of active sailing and experienced, knowledgeable crew. Don't change a thing!"


The 12 Meter Charters' Team is the best in Newport!  Read more reviews from our guests.  We look forward to welcoming you aboard!

Thursday, May 10, 2012

What our Guests are Saying!

What our Guests are Saying! "Everything was perfect! The crew were fun, boat was clean, smooth sailing all the way! Perfect anniversary gift!"



Monday, August 15, 2011

What our Guests are Saying!


Loved It!!!
I had so much fun the staff was amazing!! If in Newport and never been on a 12 meter it is something you have to experience!! I couldn't believe how comfortable and relaxing it was! The staff made you feel like you were sailing with family! It felt like it was just as much my boat as there's from everything to running it to just relaxing in the sunset! 
 by Maira August 8th, 2011 

Monday, August 8, 2011

What our Guests are Saying!


America's Cup Winner Columbia - Photo by John Pitocco

Ride of a life!
We had an excellent experience with 12m Charters! From the moment we booked until we got off the boat, we were treated with great care and had wonderful service. The staff and crew are very knowledgeable and enjoy their jobs. It was an exhilerating first sail - great weather out on the beautiful Newport water. Would definitely recommend!
 by First Time Sailor August 8th, 2011

Friday, April 29, 2011

What our guests are saying!

GUEST COMMENT: "The Captain of the Heritage and his crew were very knowledgeable and taught us quite a few things about sailing that we had no knowledge of before. We were even able to act as crewmembers onboard and assist in sailing the Heritage. She's a beautiful boat and I recommend sailing with 12 Meter Charters anytime you're in Newport Harbor for the weekend. The price we paid was quite manageable and well worth the trip. We're now planning on sailing with them again every year and hoping to bring a few friends down with us in the process."

Thursday, May 27, 2010

Meet the 2010 Team!







12 Meter Charters is pleased to introduce our 2010 sailing team! Recognize some familiar faces? We welcome back our veteran crew including Captain Kevin from Columbia, Captain Jeff from Heritage, Mate Cedar, Mate Charlie and Mate Laura. And, of course, our yacht office and on-the-dock operations will be captained by Meredith. With over 70 years of combined chartering experience our team is eager to serve our guests!


Here are just a few of the many wonderful comments we had from guests about the
12 Meter Charters’ team last season! Come aboard and let us serve you!

“Great capt and crew, excellent boat - all around fantastic experience.”

“Wonderful experience, knowledgeable captain, great crew...what a terrific event.”
“Crew and boat were both top notch! We would recommend you to anyone.”

“The crew was great, friendly in a way that really adds to the whole experience. Of course Columbia is fantastic.”

“The captain and crew were a true pleasure to be with, telling stories, giving us information on the Heritage, sailing in general as well as facts on America's Cup racing. The captain was like a verbal encyclopedia and made the sail so much more than I expected. When I return to Newport, I will return to 12 Meter Charters!”

Come aboard and let our team serve you! We look forward to welcoming you aboard in 2010!


Heritage Crew Photos by Quintano Media.